DOMESTIC DELIVERIES – We use JNE Shipping Company (http://www.jne.co.id) for shipping to all cities in Indonesia. JNE offers Economical, Regular and Fast Service. Below you can find the delivery schedule.
ORDER PROCESSING TIME – We only process your order during business days, from Monday to Friday; but we ship from Monday to Saturday. All confirmed orders (through ‘CONFIRM PAYMENT’ menu) will be processed on the following day.
We will ship your order if there are no problems occurring in terms of payment. If you confirm on (starting from 00.01 am), your order will be processed on Monday of the next week. Note that our order process contains of checking the payment, preparing and delivering the goods to the shipping company.
SHIPPING RULES & RESTRICTIONS – ANEMONE STAR is not responsible for any risks of loss of the merchandise after JNE has delivered the packages to the designated address.
Customers are responsible if JNE can’t deliver the goods on time due to incomplete address, no recipient at the address or the recipient rejects the goods.
If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to customer’s conditions.
If there are any shipping errors coming from ANEMONE STAR, we guarantee that we will give free shipping to the customers.
We also are not responsible for any additional taxes and duties charged. If you decide to refuse the delivery, you are responsible in all fees charged by shipping company – both for sending and returning the product to us.